Parking at Auburn Central
Auburn Central has 640 parking spots conveniently accessible via Queen Street and Park Road. These include parents with parking, disabled parking, and small car spaces.
Controlled ticketless parking will be operational in centre from 20 November.
Auburn Central continues to work towards creating a better parking experience, by providing more convenient car parking for our customers.
Customers will receive their first 2 hours parking FREE, casual rates will apply after 2 hours.
FREE all-day parking for Mobility permit holders and Seniors*.
The controlled parking system will offer ticketless parking based on license plate recognition technology, which allows customers to drive in and out without the need of a ticket.
These are the most frequently asked questions from our customers regarding the changes to the car park.
*T&Cs apply, register your valid RMS Mobility Parking Scheme permit or Seniors Card at Customer Care to receive free all-day parking
Casual Parking Rates
0 – 2 hours Free
2-3 hours $5.00
3-4 hours $12.00
4-5 hours $17.00
5-6 hours $25.00
8+hours $35.00
Lost Ticket $55.00
Frequently Asked Questions
GENERAL QUESTIONS
Q. What changes will be made to parking at Auburn Central?
Auburn Central will be changing from a ticket parking system to a Ticketless License Plate Recognition (LPR) Parking System.
Auburn Central continues to work towards creating a better parking experience by making it quicker and easier for customers to park and connect with our retailers.
The car park now offers a 2-hour FREE period, the first additional half-hour will be $6 and increases up to a daily maximum of $40.
Q. Is there a period of time where Parking is Free?
The first 2 hours of parking shall be made available to customers free of charge.
Q. How much will parking cost?
Costs as per the schedule:
Casual Parking Rates
0 – 2 hours Free
2-3 hours $5.00
3-4 hours $12.00
4-5 hours $17.00
5-6 hours $25.00
8+hours $35.00
Lost Ticket $55.00
Q. I ride a motorbike. Will I need to pay for parking?
Yes, the same parking rates apply for motorcycle parking. If you stay at the centre for longer than two hours and you don’t access any of the validation options, charges will apply.
Q. I ride a bicycle to the centre. Will I need to pay for parking?
No charges will apply to bicycle riders.
Q. Will licence plate and credit card numbers be kept secure?
Yes. Customers credit card and payment details are managed by ADVAM. ADVAM is a PCI compliant business and all information on how a PCI compliant entity treats credit card information can be found on the PCI website.
Collection of customers licence plate details are kept secure in line with Region Group Privacy Policy.
Q. Will there be staff to help in the car park?
The car park will be managed 24 hours a day by staff that can assist Auburn Central customers. Every exit and all pay stations in the Centre will have a call button to contact a staff member for assistance.
Security will also be available in the car park 24 hours a day, as well as monitoring by an extensive CCTV system.
MOBILITY AND OTHER SPECIFIC PARKING ZONES
Q. I am a Senior. Can I access free parking at Auburn Central?
Customers with a valid Seniors Card will continue to access free parking at Auburn Central at all times. Please visit or call our friendly team for more information.
Q. What rules apply for Mobility Parking permit holders?
Free parking at Auburn Central will be available for authorised mobility parking permit holders who have registered at the Centre Management Office.
Customers with a RMS Mobility Parking permit will be able to register their vehicle for free parking at Auburn Central by bringing their permit along with photo ID to the Centre Management Office.
Q. If my vehicle has been registered for mobility parking, but I don’t park in a disabled parking space, can I still park for free?
Vehicles registered for mobility parking will receive free parking at Auburn Central at all times, regardless of where in the Centre they park.
Q. Will I need to register my mobility parking permit every time I park at Auburn Central?
No, customers will only need to register their vehicle once, and then their number plate will be recognised by the ticketless parking system as able to access free parking, and boom gates will raise automatically. This registration will last until the expiry of the mobility parking permit. See our friendly team at the Centre Management Office to register.
Q. I ride a mobility scooter. Will I need to pay for parking?
No, you will not. Where possible, please use pedestrian entrances and exits. If you do have a larger scooter which is used on-road and you wish to exit via a car park exit, you may do so. Simply press the intercom at the gate, and our friendly team will lift the boom gate for you.
Q. I have been driven to Centre Management by my friend/relative / carer, can they access free parking?
Yes, please bring your mobility parking permit to the Centre Management Office, where you will be given a single use barcode. Your driver can then enter their licence plate details at any pay station (located in mall entrances) and scan the barcode to access free parking for their vehicle.
Q. How many vehicles can I register against my mobility parking permit?
Permit holders should register their primary vehicle with Centre Management Office.
It’s understandable that the permit holder may come to the centre with a family member / friend / carer in a different car. If that does occur, either the permit holder or the person driving them can simply come to the Centre Management Office with the permit, and they will be given a single use barcode which will give them free parking for the day.
If you have any questions or concerns, please call or visit our Centre Management team to discuss your individual needs.
STAFF PARKING
Q. Will staff be required to pay for parking?
Yes, staff parking rates apply. The dedicated staff parking area is located in the B2.
OTHER QUESTIONS
Q. If a customer stays in centre for more than 2 hours, where can the customer pay for the ticket?
Pay Machines - 3 machines located at B1 and B2 Car Park Entries.
Q. If a customer is trying to pay for the ticket at the pay machine but having a difficulty or problem processing the payment, what to do?
Each pay machine is equipped with a “help” button, that will contact the car park office for assistance. After hours, the “help button” will contact the offsite call centre.
Q. What are the payment methods for the parking? Can a customer pay on the way out at the boom gate machine?
Customer can pay with cash or Credit Card at the pay machines, at the boom gates the customer can pay by a credit card only.